FAQs

We provide individual counselling for children (6+), adolescents, and adults, as well as support for families and couples.

Our services include:

• Trauma and grief counselling
• EMDR (Eye Movement Desensitisation and Reprocessing)
• Cognitive Behavioural Therapy (CBT)
• Clinical Hypnotherapy
• Psycho-education
• Solution-Focused Therapy
• Supportive counselling and telehealth

EMDR is an evidence-based therapy designed to help people process and recover from trauma and distressing life experiences. It involves recalling distressing events while receiving bilateral stimulation, such as side-to-side eye movements, which helps to reprocess traumatic memories and reduce their emotional charge.

Cognitive Behavioural Therapy (CBT) is a structured, evidence-based therapy that helps people identify and challenge unhelpful thoughts and behaviours. It’s commonly used to treat anxiety, depression, and other emotional challenges.

Clinical Hypnotherapy involves guided relaxation to achieve a focused state of awareness. It can support behavioural change, reduce anxiety, and improve confidence, sleep, and emotional resilience. It’s often used in combination with other therapies.

We support children from 6 years of age through to older adults. For younger children, we may refer you to a Child Psychologist with play therapy expertise if more appropriate.

Some of our team members offer couples counselling. Please visit our Meet the Team page to see who offers this service.

Yes. All sessions are confidential and handled according to professional ethical guidelines. The only exceptions are situations involving risk of harm, legal obligations, or if your file is subpoenaed. We’ll explain this in your first session.

A standard session lasts 50 minutes. Please arrive early to your first appointment to allow time for initial paperwork.

We ask for at least 24 hours’ notice for cancellations or rescheduling. Late cancellations may incur a $50 fee (first instance) or the full session fee for repeated late changes. This fee is not eligible for a rebate.

Standard sessions: range from $200 to $260

After-hours/Saturday sessions: may attract a higher fee

Late cancellation fee: $50 (first instance)

Fees for externally funded referrals (e.g., WorkCover) may vary. Concessions may be available—please discuss with us directly.

Fees are correct as of April 2025, please note they may change without notice.

Yes, with a valid Mental Health Care Plan from your GP, you can receive a Medicare rebate for up to 10 sessions per calendar year. We can process Medicare claims directly after your session.

Yes. Rebates depend on your level of cover and insurer. Contact your provider to confirm eligibility and rebate amounts.

It’s important that you feel comfortable and supported. If you feel the fit isn’t right, we encourage open discussion. You’re also welcome to try another practitioner within our team.

We are not a crisis service. If you’re in immediate danger or need urgent support, please contact:

Lifeline: 13 11 14

1800 RESPECT: 1800 737 732

Mental Health Emergency Response Line (WA): 1300 555 788

Or visit your nearest hospital emergency department

For any other questions, reach out via our contact page. We’re here to help.